Returns & Refunds
This return policy applies to all conventional physical commodities on the e-commerce platform, focusing on standardized, user-friendly after-sales return service specifications. The platform adheres to the principle of standardized service and transparent rules to ensure every user can enjoy fair and complete return after-sales protection during shopping.
All return services are based on intact commodity status and valid service cycle. Users can independently initiate return applications through the personal order background without additional threshold restrictions for compliant return demands.
The platform uniformly standardizes the whole process of return application, review, goods receiving inspection and refund settlement. All service links are open and transparent, effectively optimizing user after-sales shopping experience.
· Basic Return Qualification
Commodities must retain complete original packaging, labels, accessories and spare parts, without artificial damage, use traces, dirt or wear, meeting the platform’s commodity secondary sales standards.
· Valid Return Cycle
Conventional commodities support return applications within the standard after-sales cycle after order signing. Special commodities will implement independent cycle rules as required.
· User Autonomous Right
Users have the independent right to apply for returns for compliant orders. The platform will not arbitrarily intercept or reject legitimate user after-sales demands.